Behavioral Health Medical Assistant
This position is a blend of clinical and administrative duties that range from answering telephones, greeting patients, and explaining behavioral health procedures/services. Assists Behavioral Health Providers and clinical staff members in performing optimal behavioral health care to patients in the primary care setting. Performs back-office duties to prepare patients for office visit, answers telephones, and processes daily referrals. Performs a wide variety of patient care activities and accommodative services for assigned clinic patients as directed by the CCBHC Program Director and/or Director of Behavioral Health.
Essential Functions of the Job:
- Facilitates patient flow by making patient’s charts or providers by performing chart prep; preferably one day in advance. This will be done by:
- Reviewing charts prior to patient’s scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that the reports have been returned and are accessible to the provider.
- Entering screening responses (i.e., PHQ9; GAD7, etc.) in patient’s chart.
- Checking to see if ROI were requested at last visit and ensure that they are in the charts prior to the visit.
- Communicate significant clinical information to provider, as necessary.
- Takes vital signs, calculates BMI, and documents patient’s chief complaints and medical history including current medications.
- Documents and keeps accurate charting of patient care given as required by department and profession. Immunization’s coordinator and back-up must comply with all listed immunizations quality assurance measures.
- For specialty BH Service, prepares exam rooms and patients for examination and assists provider during examinations as directed.
- For specialty BH Services, Cleans, and stocks exam rooms appropriately throughout various times of the day: start of the day after each patient, before leaving for lunch, at the end of the day, and as needed.
- For specialty BH Services, provides injections/immunizations, and administers oral medications following protocol.
- Assist Behavioral Health Provider in monitoring patients in waiting room and assist with coordination of care.
- Answers, screens, and directs phone calls into department as needed.
- Appropriately schedule and/or reschedule patients’ follow-up/consult appointments according to Providers’ recommendations.
- Conducts follow-up phone calls and completes and sends missed appointment letters to patients.
- Manages appointment wait list and promote timely access to care.
- Assist with triaging walk-in patients before they are seen by the BH Provider.
- Assists with all Behavioral Health patient referrals (i.e., in-house, outpatients, etc.).
- Provide medication reconciliation as needed.
- Provides information, education and support to patients and their families regarding behavioral health services.
- Serve as liaison between patients, their families and SYHC’s BH clinical staff.
- Provides translation, verbal or written as necessary, if bilingual.
Additional Duties and Responsibilities:
- Provides coverage at all sites as needed within the clinic and various other SYHC Inc. clinics.
- Provides coverage for psychology providers (3 providers to 1 MA) and psychiatry providers (1:1 ratio).
- Provides translation, verbal or written, as necessary.
- Assists in requesting, documenting, and following up with record requests for BH specific purposes.
- Documents and keeps accurate charting of patient care given as required by Department, SYHC organization, and profession.
- Assist with TARs and Prior Authorizations as needed.
- Facilitate patient access to appropriate behavioral, medical and/or specialty providers.
- Maintains established departmental policies and procedures; objectives; quality assurance program; safety, environmental, and infection control standards.
- Enhances professional growth and development through participation in educational programs, in-service meetings, and relevant trainings.
- Checks inventory supply, stocks exam rooms, and orders supplies as directed.
- Attends Department and SYHC meetings as required.
- Performs other related duties as assigned or requested by the Associate Director of Behavioral Health.
- Assists in care and maintenance of department equipment and supplies.
High School diploma or GED equivalent and Medical Assisting Program certificate from an accredited school.
Certified Medical Assistant, CPR certification (via accredited Organization), current driver’s license and car insurance coverage required.
Completion of externship required by Medical Assistant program preferred. 1 year experience as Medical Assistant preferred.
Verbal and Written Skills to Perform the Job:
Bilingual (Spanish-English) required. Must have excellent written and verbal communication skills.
Technical Knowledge and Skills to Perform the Job:
Medical terminology, typing skills (at least 30 wpm), and coding.
Wheelchairs, EKG Machine, Gurney table, vitals machines, and other general office equipment.
Working Conditions and Physical Requirements:
- Continuous standing/walking/twisting
- Occasionally lifts, pushes and/or transfers patients, and driving.
- Ability to handle emergency or crisis.
- Occasionally subject to multiple calls and inquiries.
- Exposed to unpleasant elements (Accidents, injuries, and illness).
- Reliable transportation for occasional traveling to assist with providing coverage within San Diego County.